How To Have A Successful Phone Interview

How To Have A Successful Phone Interview

Russ Mountain, CPC

  1. Call the hiring authority by his/her first name.
  2. Be “up.” Without the benefit of visual contact, you have to sell with enthusiasm and energy. Stand up while talking because it reduces tension, improves breathing, and raises your energy level. Avoid distractions like a TV, radio, crying baby, dog, spouse, etc. Keep the phone away from your mouth and take your time talking. If you talk too quickly, as a rule, watch yourself in a mirror. It will help you to slow down. And take notes — but not scripts.
  3. Participate. Don’t be passive. You should be asking questions 40% of the time. Give highlights, but don’t read your resume. They already have it.
  4. Ask what the keys to the job are. Find out the responsibilities, skills and competencies needed to exceed the job expectations. Ask what short-term or immediate problems need to be resolved. You want to link their short-term problems with your achievements. The stronger the link, the better the chance you have of getting a face-to-face meeting.
  5. Close for the next step. Ask the interviewer for their feedback on your fit for the job. Uncover and overcome any concerns. Get a firm commitment for the next step — what, when, and with whom.